In order to feature Facebook Live comments on Tagboard, you will first need to authorize the Facebook Page you want to feature comments from.
You will have access to feature Facebook comments from any Facebook Pages that are authorized on Tagboard. To check which Pages are authorized on your account, go to your Account Dashboard and select "Account Connections" on the left side. Make sure any Pages you wanted to feature comments from are connected. If you need to authorize your Facebook Page, we'll walk you through it step-by-step.
Start by going Live on your Facebook Page. Once you're live, use the Tagboard Curate Button and click on the blue arrow in the upper corner of the post to feature the Facebook Live video to your Tagboard.
Once you've featured your Facebook Live, open your Tagboard moderation dashboard and click on the Facebook Live post in the featured tab. There are 2 ways to moderate comments:
Feature Comments Within the Modal
You can curate comments from right within the post modal. Each individual comment will have its own 'feature' button in the upper right corner. You can control when comments come into view while you're live by clicking on 'Load More Comments'.
Create a Content Feed
In the modal click on "Track Comments" in the upper left. This will allow you to create a real-time feed of all Comments on that Facebook Live. Creating a feed will give you the flexibility to auto-feature comments, or add additional filter layers such as required, blocked, and conditional keywords.
Customize your settings, and click 'Save Feed.' Your Facebook Comment feed will now be available as a Content Feed on this dashboard.
Have additional questions? Contact your Account Manager directly or email Support@tagboard.com.