Content Curation: FAQs

Frequently asked questions pertaining to curating social content.

Christine Chalk avatar
Written by Christine Chalk
Updated over a week ago

Why are older posts not showing in my content feed(s)?

Due to social media guidelines, Tagboard cannot archive social posts. Social posts will live in your ‘Feeds’ tab of Tagboard for ~(2) months. You can prevent content from dropping off your tagboard by featuring content. Social posts that you feature will live in your ‘Featured’ tab indefinitely.

If you want to go back and feature those older posts that have been removed, you can use Tagboard's Chrome Extension and feature those directly from the social network to keep them in your featured tab.

Why does it look like I'm missing social posts in my dashboard?

Tagboard utilizes source network public APIs to aggregate public social posts. To ensure your tagboard is receiving all of the posts your community is posting, it is important to understand a few things:

  • Tagboard only aggregates public posts. Any private posts will not aggregate to Tagboard.

  • Tagboard does not aggregate native retweets or cross posts (e.g. tweets with Instagram photos)

  • Source network API outages sometimes occur

  • Sometimes posts aren't indexed by the source networks in their search APIs; this can be related to a number of variables, including spam protection or how new an account is

Why am I getting an error when I try to feature Facebook content?

For security reasons, Facebook will expire the connection to third party apps, such as Tagboard, at random intervals. The good news is, it's a simple fix! Have your Tagboard team owner log into their Tagboard account, then click 'Account Connections' on the left sidebar. This individual will see a list of Facebook Pages that they are an admin on. They can check the Status column to confirm which pages are and aren't connected. Find the Page you want to re-connect to Tagboard to feature content from. To refresh your token, click 'Disconnect' then 'Connect' once more. A green Status light indicates you're now you're good to go!

Why do Instagram posts say "POST UNAVAILABLE"?

Instagram provides Tagboard with a unique URL for each featured post to redisplay content. Instagram expires those URLs at random intervals, for privacy purposes. But it's an easy fix. Refreshing the tagboard, or in some cases re-featuring the post, provides a new URL that displays the image again. We recommend regularly opening your tagboards to keep these images online!

I cannot create an Instagram hashtag feed. Why not?

  1. Check your 'Account Connections' page. If you see 'enable sign in with Facebook', then you will need your Tagboard team owner to set up Instagram and Facebook connections for all team members to utilize.

  2. Instagram's API sets limitations on the total number of hashtags any user can monitor in a rolling 7-day window. Currently, that limit is 25. This limit is cumulative to any tool that uses Instagram's API, not just Tagboard.

  3. You can only create a #hashtag feed for Instagram if someone has used that #hashtag before. If it is a brand new #hashtag for an event that hasn't happened yet, try posting with the hashtag first from a public Instagram account.

Still have questions? Do not hesitate to contact your CSM or our Support team.

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