Why are older posts not showing in my content feeds?
Due to social media guidelines, Tagboard cannot archive social posts. Social posts will live in your ‘Latest’ tab of Tagboard for ~(2) months.
You can prevent content from dropping off your tagboard by featuring content. Social posts that you feature will live in your ‘Featured’ tab indefinitely.
If you want to go back and feature those older posts that have been removed, you can use Tagboard's Chrome Extension and directly feature those to keep them in your featured tab.
It looks like I'm missing social posts in my dashboard.
Tagboard utilizes source network public APIs to aggregate public social posts. To ensure your tagboard is receiving all of the posts your community is posting, it is important to understand a few things:
- Tagboard only aggregates public posts. Any private posts will not aggregate to Tagboard.
- Tagboard does not aggregate native retweets or cross posts (e.g. tweets with Instagram photos)
- Source network API outages sometimes occur
- Sometimes posts aren't indexed by the source networks in their search APIs; this can be related to a number of variables, including spam protection or how new an account is
My Facebook Page is connected, but I'm getting an error every time I try to feature Facebook content from my Page.
For security reasons, Facebook will expire the connection to third party apps, such as Tagboard, at random intervals. The good news is, it's a simple fix! Log in to your team's master Tagboard account, and click "Account Connections" on the left sidebar. You will see a list of Facebook Pages that you are an admin on. Find the Page you want to re-connect to Tagboard to feature content from. To refresh your token, click "Disconnect" then "Connect" once more. Now you're good to go!
If you are still questions, don't hesitate to contact our support team at support. We'll do our best to help!