Chrome recently updated their browser settings so that videos with audio will not autoplay in your timeline. This will only be an issue if you are using Chrome v76.

In order to enable the autoplay, first go to [chrome://settings/content/sound]. From here you'll need to "whitelist" some domains. This gives certain websites the permissions to play videos with audio automatically. Depending on what product you are using with Tagboard you will want to add the following to the "Allow" column:

http://live.tagboard.com
http://display.tagboard.com
http://composer.tagboard.com
http://producer.tagboard.com

After you add these links to your "whitelist" of pages, you'll want to click on the arrow next to each link. Once there, scroll down to "Sound" and make sure it says "Allow" instead of "Automatic". Do this for each URL. 

You'll want to make sure you aren't using Chrome's Incognito mode as it will ignore these settings and not allow videos to autoplay.

*
Note that even if you don't want the audio to play, you'll probably want to follow these steps as you can always mute the production under the settings.

Need more assistance? Contact your Account Manager directly or email Support@tagboard.com. 

Did this answer your question?